🔁 Return & Refund Policy | ContainerLiving.shop

Effective Date: [April 2025]
Applies to: All purchases made on https://ContainerLiving.shop

At ContainerLiving.shop, we specialize in providing high-quality, made-to-order container homes. Due to the custom nature, size, and logistics involved, our return and refund policy is specifically tailored for these large-scale purchases. Please review this policy carefully before placing your order.

🚫 General Return Policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges based on:

  • Change of mind

  • Incorrect size selection

  • Delivery delays caused by factors beyond our control (e.g., customs, weather, transport strikes)

✅ Damaged or Defective Deliveries

We take extreme care in quality checks and shipping processes. However, if your container home arrives with significant structural damage or manufacturing defects, we offer limited remedies:

Conditions for Reporting:

  • Must be reported within 3 days of delivery

  • Must include clear photos and/or video evidence

  • Must show that the container has not been installed, modified, or relocated

Resolution Options:

  • On-site repair or replacement of damaged parts

  • Partial refund or store credit, based on the level of damage and mutual agreement

Note: Full refunds or returns are not offered due to the size, cost, and customization of container homes.

📦 Shipping & Delivery Terms

  • Shipping and installation (if applicable) are handled by trusted third-party logistics providers.

  • Delivery timelines are estimated at checkout and may vary due to location-specific permits, access challenges, or weather conditions.

  • All delivery fees are non-refundable once the order has been dispatched.

❌ Non-Refundable Items

  • Customized or modified container homes

  • Installed or relocated units

  • Clearance and promotional items marked “Final Sale”

📞 Contact Us

If you experience any issues or need help with your order, contact our support team:

📧 Email: khantradecommerce@gmail.com
📞 Phone: 00923401555384
🕒 Support Hours: 24/7

We appreciate your understanding and trust in ContainerLiving.shop. Our goal is to make your container home purchase smooth, safe, and satisfying.

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